Effective date: September 4, 2026
This Privacy Policy explains what information Express Appliance Care & HVAC ("we," "us," or "our") collects when you visit expressapplianceonline.com (the "Site") or contact us for service, how we use it, and the choices you have. We keep this simple because we collect little beyond basic visit statistics.
1. Who We Are
1435 East 83rd Street, Chicago, IL 60619
Phone / Text: 773-255-1773
Email: Prorod360@gmail.com
2. Information You Give Us
When you request a free estimate, call, text, or email us, you may share your name, phone number, email address, service address, and details about your appliance or HVAC problem. We use this information only to respond to you, schedule and perform the service, send invoices, and follow up on the work.
The estimate form on the Site does not send anything to a server of ours. It opens a pre-filled message in your own email app, and you decide whether to send it. Your message goes directly to our business email.
3. Information Collected Automatically
- Analytics: The Site uses Google Analytics to count visits and see which pages people read. Google Analytics sets cookies and collects information such as your approximate location, device and browser type, the pages you view, and how you arrived at the Site. It does not collect your name, phone number, or email address. Google handles this data under Google's privacy policy. You can opt out with the Google Analytics opt-out browser add-on or by blocking cookies in your browser.
- Advertising trackers: The Site does not use advertising or retargeting trackers.
- Server logs: The Site is hosted on GitHub Pages. Like most web hosts, GitHub may record basic technical details of each visit, such as your IP address, browser type, and the pages requested, for security and operations. That data is handled under GitHub's privacy statement. We do not receive or use it to identify you.
4. Text Messages
If you text us at 773-255-1773, we will reply by text to help with your request. Standard message and data rates from your carrier may apply. We do not send marketing text messages, and we will not add you to any text list without your clear consent. Reply "STOP" at any time to end a conversation by text.
5. How We Share Information
We do not sell, rent, or trade your personal information. We share it only when needed to do the job or as the law requires, for example:
- With a parts supplier or manufacturer to order a part or process a warranty claim for your equipment.
- With a payment processor if you choose to pay by card.
- When required by law, subpoena, or to protect our legal rights.
6. How Long We Keep Information
We keep service records, invoices, and related contact details as long as needed for warranty, accounting, and tax purposes, then delete or archive them.
7. Your Choices
You can ask us to correct or delete the contact information we hold about you by calling, texting, or emailing us using the details above. We will honor your request unless we need to keep the record for legal or accounting reasons.
8. Children
The Site is intended for adults arranging home services. We do not knowingly collect personal information from anyone under 18.
9. Links to Other Sites
The Site may link to other websites, such as appliance manufacturers. We are not responsible for their content or privacy practices.
10. Security
The Site is served over HTTPS. We take reasonable steps to protect the contact information you give us, but no method of transmission or storage is completely secure.
11. Changes to This Policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
12. Contact
Questions about privacy? Call or text 773-255-1773 or email Prorod360@gmail.com.